You’ve probably never thought you can get a delicious sandwich AND support first responders at the same time. You’ve probably never even considered that this was a thing. Enter Firehouse Subs.
The décor is a celebration of firefighters and the staff are outgoing, genuine, and seem to love their jobs. This is even more impressive given that they can’t accept tips. Instead, customers who want to tip are encouraged to give to the Firehouse Subs Public Safety Foundation, which provides equipment for first responders. In addition, a portion of each purchase goes to the foundation, which has given over 46 million dollars to support responders throughout the country. So you can feel good about supporting heroes while you enjoy a delicious sandwich.
The Medford franchise owner/manager and his employees get so excited about their food offerings, you can’t help but be excited for your food to arrive. You can order most sandwiches hot or cold. Popular choices include the Firehouse version of the club sandwich, a corned beef brisket, and a huge meatball sub that can be kicked up a notch by going “Sweet & Spicy,” which adds hot sauce and red pepper flakes. The restaurant also offers limited-time menu options, currently the Nashville Hot Brisket. All sandwiches can be made into a salad as well. You can choose a bag of chips as a side or upgrade to the Firehouse Chili, potato soup, a side salad, or a five-cheese mac and cheese you’d expect to find at a sit-down restaurant.
But even better than the food is the surprising service level that you wouldn’t expect from a counter service restaurant. It begins with a sandwich maker asking if you’ve been in before. If you haven’t, prepare to hear about the quality ingredients, various order combinations, and likely some recommended favorites. When you get to the register you’ll hear about the great rewards program and all the franchise is doing to support local first responders. When your food is delivered to you to your table, someone will check in with you (likely more than once) to make sure you like your food and that you’re fully satisfied. Staff seems to really care that you have a good experience and that they’ve done everything they can to serve you. They’re clearly excited to work for Firehouse, proud of their mission of good food and service to the community and committed to ensuring you want to come back.
The Medford Firehouse Subs location is relatively new and part of the huge Medford Center remodel. Stop by Firehouse before catching a movie at Tinseltown or catching a play at Collaborative Theater Project. Or just come for the meal and stop by Coldstone Creamery for dessert. Firehouse Subs should be on your list to check out because you can eat well while doing good.